Shipping & FAQs

Store Policies

Shipping & Delivery

Because all of our whimsical stationery, apparel, and lifestyle products feature custom, hand-drawn designs, our shipping workflow is uniquely structured to get your items to you as beautifully and efficiently as possible:

  • Made-to-Order Fulfillment: Our custom products are printed fresh just for you and shipped directly from our specialized on-demand fulfillment centers located across the USA.

  • Multiple Shipments: Because we partner with top-tier printing facilities to ensure the highest quality for each specific item type, multi-item orders may arrive in separate shipments. If you order a mix of items (like an apron and a notepad), they may come in different packages with individual tracking numbers. Don't panic if one part of your order arrives before the rest!

  • Transit Times & Holiday Delays: Once production is complete, packages are shipped via standard ground carriers (like USPS or DHL) and typically take 2–8 business days to arrive depending on your distance from the fulfillment hub. We strongly recommend placing Christmas orders by December 5.

  • 🚨 Please Note: Transit times can be significantly longer during the peak fall and winter holiday season due to nationwide carrier volume. We highly recommend placing holiday orders early! We promise to be as transparent as humanly possible by posting cutoff dates and updating you about any carrier delays.

Returns, Exchanges & Cancellations

Since our products are printed specifically for you when you place your order, we do not provide refunds or exchanges.

  • Canceled Orders: Due to our on-demand model, orders cannot be canceled once they are submitted.

  • Damaged or Defective Items: We want you to absolutely love your purchase! If an item arrives damaged, misprinted, or defective, we will gladly send a replacement at no extra charge. Our replacement window lasts 10 calendar days from the date your tracking link marks the package as delivered.

    • How to Start a Replacement: To get a replacement started, please contact us with your order number and a clear photo of the damaged product.

  • Final Sale on Custom & Personalized Orders: Any custom-tailored bulk orders or individually personalized items are final sale and cannot be returned or exchanged unless there is a structural manufacturing defect or printing error. Please double (even triple!) check your personalized items before submitting. 

  • Sale Items: All items purchased from our "Sale" section or during promotional clearance events are FINAL SALE.

Payment Methods

Our checkout is securely powered by Shopify. We accept all major credit cards—including American Express, Visa, Mastercard, and Discover—as well as digital wallets like Shop Pay, Apple Pay, and Google Pay for a fast, frictionless checkout experience.

Questions?

We are always here to help! If you have any questions regarding an order, a bulk request, or a specific shipment, please reach out to us via the contact form and we will get back to you as soon as possible.